Returns & Exchange
YAZHI is providing exemplary shopping experience and eager customer support.
Despite all our efforts, if you are unsatisfied with the product you received, please call our Customer Care Team on 82200 83389 (Monday to Saturday, IST 10:00 AM to 7:00 PM)
or write to us at firstname.lastname@example.org. Our team will revert to you at the earliest.
Hygiene Best Practices
To maintain hygiene for all our customers we do not accept returns on Innerwear - Vests, Underwear, Bras, Panties, Camisoles, Tank Tops, Shapewears, Thermals, Socks, Towels and Boxers or any other product falling under our innerwear category.
You can return outerwear if it meets the following criteria
- Return request should be raised within 7 days from the date of delivery.
- Product(s) should be unused (other than fit trial) and unwashed.
- There should be no stains, marks, stitches or holes in the product(s), caused by the consumer
- All tags and original packaging should remain intact and should be sent along with the product(s)
- Original invoice should be returned with the product(s)
- Product(s) should reach us in sellable condition.
- Kindly note that we will not accept returns on consumer promotion items / freebies if the correct product has been delivered. In case we send a wrong product or the wrong size, we will accept your return.
We do not accept return of any product(s) which is not purchased from www.yazhiapparel.com. We will not take responsibility for any such product(s) sent to us.
How to return your product if…
1.The External Packaging was Damaged
At the time of delivery if you notice that the external packing of the consignment is damaged or tampered with, please do not accept the package. Instead, add your remarks on the courier delivery sheet and raise a complaint with us immediately, citing your order details. We will resolve your issue with the respective courier partner.
Once our courier partner updates that your parcel is accepted for return and updates this on their website, we will start your refund process.
In the case of Prepaid order (Credit Card, Net Banking, Debit Card, Gift Cards, Wallets), we will refund the money to your mode of payment. In case of Cash-on-Delivery (COD) order, we will cancel your order. There is no need for refund in this scenario.
2.The Product was Damaged, had Manufacturing Defect(s) or the Wrong Product was Delivered
a) Return through Self-Shipment:
You are requested to return the product(s) by courier in original packaging, unused, with tags to YAZHI. Please send the package to:YaZhi Apparel, 19/20-1, Housing Unit, College Road, Tiruppur, Tiruppur North - 641602, Contact Number: 82200 83389
Upon examination of product/invoice/order receipt that the error/defect/damage/delay has occurred due to customer, you will not be entitled for Refund. In such a case, the same product you returned will be sent back to you.
We may provide refunds if:
(i) The returned items fulfil all criteria for return as mentioned above Prepaid and COD Refunds
a) Refunds for Pre-paid Orders:
If you have paid using a credit card, refund will be credited to your credit card account, (Will be reflected in next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.
b) Refunds for Cash-On-Delivery (COD) Orders:
If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for refund:
- Bank Account number
- Account holders name
- Bank branch
- Bank name
- IFSC Code
- Order ID
- Product Name against which refund must be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.
Except for the events as explicitly stated in this Policy, you will not be entitled for any refund.
c) Refund Timelines
We usually initiate eligible refunds within 7 working days from receipt of product(s) at our warehouse. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.
|Payment Mode||Refund Method||Refund Receipt Time (After Initiation)|
|Credit Card||Reverse Credit||5 to 7 Banking Days|
|Debit Card||Credit in Bank Account||7 to 14 Banking Days|
|Net Banking||Credit in Bank Account||7 to 14 Banking Days|
|COD||Bank Transfer/NEFT||2 to 4 Banking Days|
Please Note: The product that you receive may vary in print and colour. Please check the product details and disclaimer on the product page before ordering.